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Frequently Asked

Questions

Clean answers to the questions we get asked most often.

SELF-SERVE

When is the laundromat open?

→ Daily 8am–8pm. Special closures posted on Facebook and Instagram.

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What does “last load in” mean?

→ Please start your last wash before 6:30pm so you have plenty of time to dry before closing.

 

Do machines take quarters or cards?

→ Both! You can pay with quarters or use the PayRange app on your phone.

 

Is there someone to help if I need it?

→ Yes, our friendly staff is available during open hours to help with change, machine questions, or app setup.

DELIVERY

How does pick-up & delivery work?
Schedule online, bag it up, and we’ll handle the rest. Wash, dry, fold, deliver—it’s that simple.

 

What days are available?
→ Mondays, Wednesdays, and Fridays from 8–11am or 2–5pm.

 

Where do you deliver?
→ Within a 5 mile radius of our laundromat. Including: Antioch, Lake Villa, Spring Grove, Bristol, Camp Lake, Trevor, Salem, and Wilmot. 

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What if I'm more than 10 miles away?

→ Let's talk! We are here to serve and would love to hear what your needs are. 

 

What if it rains or snows?
→ Just leave laundry in a waterproof bag or bin—we’ll return it in sealed clean plastic.

DROP OFF - WASH/DRY/FOLD

When can I drop off my laundry?

→ Between 8am–8pm daily. Next day service available. 

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How does it work?
→ Drop off your sorted laundry, we’ll wash, dry, and fold it, then text you when it’s ready.

 

Is there a minimum order?
→ Yes, 10 pounds minimum for drop-off service.

 

Can I use my own detergent?
→ Sure! You can bring your preferred products or use ours (Arm & Hammer or All Free & Clear).

GENERAL QUESTIONS

Do you wash specialty items?
→ Yes! Comforters, blankets, rugs, dog beds, and even horse blankets.

 

What detergents do you use?
→ Arm & Hammer is our standard. All Free & Clear and eco-friendly vinegar available at no charge.

 

Can I buy a gift card?
→ Yes! Gift cards are available online and in-store—perfect for busy families or local small businesses.

 

Where are you located?
986 IL Route 59, Antioch, IL 60002. Right next to Antioch Pizza

Still have questions?
We’d love to help.

📞 Call us at
(847) 395 - 5595

email: hello@lakeslaundryantioch.com
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